Terms of service, in plain English

1. Who this agreement is between

Pay IPTV is what we, us and our refer to throughout: the operator of pay-iptv.com, and of the desk that answers on WhatsApp, on Telegram and by email. You covers both the person placing the order and the household watching on it afterwards.

Nothing is signed and no account exists on this website. The agreement begins when your payment clears and runs until the twelve months you paid for are up. Anything below that you are unhappy with is worth raising before the money moves rather than after — ask in the chat and the answer comes back in writing you can keep.

2. What your payment buys

What the single payment covers is twelve months of access: a live channel list, plus an on-demand library. It travels over the broadband you already pay for and plays inside an app on hardware you already own. Nothing is shipped. Your internet connection forms no part of the purchase, and no individual programme, fixture or event is being sold to you.

The three plans differ by exactly one variable: how many screens can play at the same moment. Channels, on-demand titles, live sport and picture quality are identical across all three. There is no upgraded edition held back for a higher price and nothing sold afterwards as an add-on.

3. Price, currency and how you pay

The figures on the pricing page are the figures we charge. Nothing is added at the end for activation, setup or equipment, and there is no minimum term beyond the year you buy.

There is no checkout on this website and no field anywhere on it that accepts a card number. Settling up happens inside the conversation instead — card, Apple Pay, Google Pay, PayPal or cryptocurrency — and what each of those leaves you holding if a purchase goes wrong is set out on our payment methods page. Pricing is set in US dollars, with local currency shown for convenience only. The sum that actually leaves your account is a matter of the rate on the day plus whatever fee your own provider adds, and neither is ours to control. Pay in cryptocurrency and the amount is fixed at the figure quoted the moment you send it. Access begins once a payment has cleared, not at the point it is initiated.

4. Twelve months, one payment, no auto-renewal

The term runs for twelve months from the day access is switched on. It does not renew itself. We hold no card details once the payment has cleared, which means there is nothing sitting on our side capable of taking a second payment without you deciding to make one.

Near the end of the term you will usually get one message in the same chat. Ignore it and access stops on the final day, quietly and without a charge. Choose to carry on and you pay whatever is published at that point. There is no introductory rate here that matures into a larger one in month thirteen.

5. Activation, and what should arrive

Once the payment clears, your credentials and setup instructions come back in the conversation you ordered in — normally within minutes, and at the outside within a few hours when the desk is working through a queue. Nothing is posted to you and nothing is sent to an address you never gave us.

If the money has left your account and nothing has arrived, say so in the chat and include the time you paid. That is both the quickest route to a fix and the record you would want in front of you if the payment ever had to be disputed.

6. Your login details are yours

Treat the credentials the way you would treat a password, because that is what they are. They are issued to one household, they are not to be posted in a group or a forum, and you answer for whatever is done on them. Tell us if you think they have leaked and we reissue them at no cost.

7. How the subscription may be used

The subscription is sold for private viewing inside one household. By using it you agree not to:

• sell, rent, sublet, swap or pass on your credentials, in whole or in part;
• give access to anyone outside the household that paid for the subscription;
• play the streams anywhere public or commercial — a bar, a gym, a salon, a waiting room, an office, a hired venue;
• record, capture, mirror, rebroadcast or otherwise redistribute anything the service delivers;
• point scripts, scrapers or automated tools at the servers, or try to reach a level of service you have not paid for;
• use the subscription in a way that breaks the law where you are sitting. The rules differ by country and they move; keeping up with the ones that apply to you is your responsibility, and our legality page is the plain-language starting point.

8. Screens, devices and simultaneous streams

Put the app on as many devices as you own; there is no cap on installs. A one-screen plan sitting on a phone, a tablet, a laptop and a pair of televisions is completely ordinary. Only one count matters: the number pulling a stream in the very same second. One, two or three, according to what you bought.

A stream over the limit simply refuses to start, and you are never charged for the attempt. Sustained simultaneous use from several separate locations is what credential sharing looks like from our side, and it can end in suspension. If the household has outgrown its plan, message the desk and pay the difference up to the next tier, prorated across the months still left on the term.

9. What we can and cannot promise about availability

All of this travels over the public internet, so much of what you see depends on equipment nobody here owns. As rough guidance: a stable HD stream wants something like 15 Mbps, 4K is better served from 25 Mbps upward, and every screen playing alongside the first adds another 10 Mbps or thereabouts. Between our servers and your television sit your provider, your line, your router and your device.

We watch the infrastructure at every hour and keep planned work short and infrequent. What we will not do is promise uninterrupted access, because nobody delivering video over the open internet can promise that honestly. Channel lists and on-demand catalogues also shift as upstream suppliers add and drop content, so no individual channel, title or event is guaranteed for the whole twelve months. If one specific channel is the entire reason you are paying, ask about it in writing first and keep the answer — the channels page is the starting point.

10. Support: what is covered, and what voids it

Support runs at any hour, on every plan, at no extra charge. It covers installation, playback faults, device settings, buffering diagnosis, the programme guide and reissuing credentials. Nobody is sold a faster queue, because nobody is put in a slower one.

We cannot help, and support is treated as suspended, where:

• credentials have been shared beyond the household, or posted somewhere public;
• the player has been tampered with, or replaced by a build nobody here suggested;
• firmware on the device has been altered in a way that breaks normal playback;
• the fault sits with the broadband line or the home network and you are unwilling to test it with a cable run straight from the router;
• a payment dispute has been opened before anybody told us there was a problem — work pauses while a dispute is live;
• the desk is being abused. Somebody answers at three in the morning; ordinary manners are the price of that.

11. Refunds, disputes and chargebacks

Money back is governed by the refund policy, which is deliberately short and written to be read before you buy rather than after.

Opening a dispute with your provider before speaking to us is not a shortcut. It pauses support, holds the account while the case is examined, and takes far longer than the conversation would have. Most of what people escalate turns out to be a setup fault that takes ten minutes to clear. If the fault is ours, we say so and refund under the policy instead of arguing about it through a third party.

12. Suspension and ending the agreement

A subscription that breaches these terms can be suspended or closed. Where the breach is serious, or keeps repeating, it is closed and no money goes back. Your own way out is to do nothing at all, since nothing renews. Where a refund is genuinely in question, the refund policy settles it rather than this page.

13. This website, and rights in programming

The wording, structure, research and design of pay-iptv.com belong to us or to our licensors and may not be republished elsewhere. No right in any channel, film, series or event is granted, transferred or claimed anywhere on this site. What we run is a legitimate resale business, and rights in the programming itself have never sat with us. Rights holders should use the copyright notices page.

14. Limits on our liability

So far as the law allows, our total liability to you for anything connected with the subscription is capped at whatever you paid for the term in question. Indirect and consequential loss sits outside that: viewing you missed, hardware bought in anticipation, an outage at your own broadband provider. Nothing here limits liability that cannot lawfully be limited, and your statutory rights as a consumer are untouched by any of it.

15. Changes to these terms

This page can change. When it does, the date at the top changes with it, and anything material is put in front of you in the order chat before it could affect a decision to carry on. Continuing to use the service after a change means the version on this page is the one that applies.

16. Not legal advice, and how to reach us

None of this is legal advice. Rules covering streaming differ between countries and move over time, so for advice about your own position ask a qualified professional where you live.

Questions are welcome before you order, which is when they are worth the most. Write to support@pay-iptv.com, send a message on WhatsApp, or catch the desk on Telegram. The FAQ and the privacy policy cover most of the rest.