How a copyright complaint is handled here

Work out who can actually act

A large share of notices about television streams arrive at the wrong door, and the fortnight burned waiting on a reply is avoidable. If your complaint concerns a stream, the parties able to stop it are the operator running the delivery servers and the hosting company standing behind that operator. If your complaint concerns a sentence, an image or a link published on pay-iptv.com, you have found the correct desk.

There is no gate to get past once you are here. Nobody expects letterhead from a law firm, no reporting form is buried three levels into a menu, and nothing is slow-walked because slow-walking would be convenient. Rights holders get the treatment we would hope for ourselves if the roles were reversed.

The limits of what a notice here can reach

Two activities happen on this domain. One is publishing written guidance about how people pay for television delivered over the internet, and where that leaves them when a purchase sours. The other is selling subscription access through a conversation with the support desk. Nothing can be uploaded to these pages. No media library exists. No player is embedded and no video crosses a machine of ours. Whatever you can watch, it did not begin here.

So the reach of a complaint sent to us is real but bounded. Anything published on pay-iptv.com can be amended or pulled: a page, a paragraph, a picture, a caption. A reseller arrangement behind an individual subscriber can be acted on where the arrangement is ours to act on. Infrastructure we neither own nor run sits beyond us, and pretending otherwise would only cost you time you cannot spare. When a complaint belongs upstream, it goes to the supplier responsible and you are told that it has.

The six elements a valid notice carries

A notice becomes actionable when it does the work that section 512(c)(3) of the US Digital Millennium Copyright Act asks of it. That means all six of the following, not five.

1. A signature binding you to what the notice says. Electronic is fine. It has to come from the owner of the rights or from an agent cleared to speak for them.
2. The work itself, named closely enough for us to recognise it: a title at minimum, plus a registration reference or a copy we can compare against where either exists.
3. The material you object to, pinned down rather than described loosely — the full address of the page on this site, or a precise account of what you believe we operate.
4. A way through to a person who can answer follow-up questions: a full name, a postal address, a telephone number, and an email address that is actually monitored.
5. Your good-faith statement that the use you are complaining about was permitted by neither the owner, nor an agent of the owner, nor the law.
6. Confirmation that what you have written is accurate, sworn under penalty of perjury, together with your standing as the rights holder or as an authorised representative.

Leave one out and the clock stops rather than starts. When something is absent we write back naming the gap, because a notice quietly rotting in an inbox serves nobody, least of all the person who sent it.

Sending it

Address it to support@pay-iptv.com and put Copyright notice in the subject line. Anything of this kind that turns up on the WhatsApp or Telegram desk gets pointed back at that inbox: a formal complaint needs a written trail with a timestamp on it, and a chat thread is a poor substitute for one.

What we do with it, and when

Acknowledgement goes out inside two working days. If the material is published here and the notice is properly formed, access is removed or disabled promptly and you get written confirmation of what changed and at what hour. If the complaint attaches to a subscriber arrangement, we go as far as that arrangement permits. If it attaches to infrastructure run by somebody else, it is forwarded and you are told where it went.

Each complaint is logged with its date and its outcome. The purpose of the log is pattern recognition: repeat behaviour by one party ought to be visible in a record instead of inferred from memory.

If a removal was wrong

Mistakes happen, and so does mistaken identity. Either can be challenged. Send a counter-notice to the address above, marked Counter-notice in the subject line, carrying:

1. Your signature, written or electronic.
2. The material at issue, plus the address it occupied on this site before it came down.
3. A declaration made under penalty of perjury that, in your honest view, the removal followed a mistake or a case of mistaken identity.
4. Your legal name, a postal address, a phone number, an email address, and your agreement to the jurisdiction of the federal court covering that address — or, if you write from outside the United States, any district in which we might be found — together with your consent to accept service from the party who complained.

A counter-notice that checks out goes straight to whoever complained. Should ten to fourteen working days pass with no word from them that a court has been asked for an order, what came down may go back up.

When complaints repeat

Where an arrangement is ours to end, repeated and substantiated copyright complaints against the same party will end it. That is a judgement made on the facts in front of us, not a tally that trips a threshold and fires by itself.

Notices nobody can stand behind

Section 512(f) of the DMCA attaches liability — damages, costs, legal fees — to a notice that knowingly misdescribes material as infringing, and equally to a counter-notice that knowingly misdescribes material as wrongly removed. It cuts in both directions, so be certain before either one is sent.

A procedure, not legal advice

What is set out above is how complaints get handled at this address. It states neither your rights nor ours, and it is not advice — for that, ask a qualified professional wherever you happen to be. Sitting beside this page: our terms of service, our privacy policy, and about for who runs the site.

Where to write

Rights holders and the agents acting for them: support@pay-iptv.com. Everybody else, and subscribers chasing an order in particular, will be answered faster through the contact page.