Order a plan

From payment to picture

What your payment gets you, and how fast

The practical stretch after the money clears. What the desk sends back, how long each payment method takes to get there, the sequence for every common device, and the checks that settle a picture which will not hold.

A payment buys a login, an app name and a set of instructions, and they normally land in the same chat five to twenty minutes after the money clears. Card and wallet payments confirm in seconds. A cryptocurrency payment waits on network confirmations first, which adds ten to forty minutes when the chain is busy. Nothing is posted, nothing is shipped, and there is no account on this website to activate. The rest of this page is the other half of the job: the sequence for the seven kinds of hardware people actually own — streaming sticks, smart panels, Apple TV, anything on Android, iPhones and iPads, laptops, MAG boxes — plus the bandwidth each stream asks for and nine checks for a picture that will not settle.

Pick your device

Tap whatever is in front of you and land on its steps, or skip to the bandwidth figures and the fault-finding list below them.

Fire TV Stick Most orders Smart TV No extra box Apple TV Cleanest Android Boxes and phones iPhone & iPad Fastest Mac & PC Test it here first MAG box MAC bound Speeds & Wi-Fi Bandwidth Fix buffering Nine checks

The message that follows the money

Setup does not begin with a download. It begins with a message. Once the payment clears, the subscription is built by hand and sent back into the same WhatsApp or Telegram thread you asked your questions in, which is why the entire handover happens in a chat window rather than an inbox, a dashboard or a delivery. Four things arrive together, and all four are worth reading before you pick up a remote.

  • A login. Either a server address plus a username and a password, or one playlist link carrying all three inside it.
  • The app for your hardware, named outright. Not a shortlist to choose from. The right player on an LG panel is the wrong player on a Fire TV Stick, and guessing costs you an evening.
  • Steps written for that device. In order, against the model you told us about, rather than a page that covers everything and therefore fits nothing.
  • A reply address that is a person. Same thread, same desk. If the menu on your screen does not match step three, say so there and somebody stays with it until a channel plays.

There is a useful twenty minutes between paying and receiving. Spend it installing the player on the device, because the install is the slow half of the job and it needs nothing from us. Keep the payment reference where you can see it. And keep everything on one thread — a second conversation opened with a different handle is the fastest way to make a perfectly traceable order look untraceable, and it slows down the person it belongs to most of all.

Not paid yet? The device sections below and the bandwidth table settle most of it in advance. Anything unusual — a panel from 2014, a box with no brand printed on it — is worth asking about before money moves rather than after. The price list will keep.

The payment is the last thing you buy

Whatever screens are already in the house will do — the Smart TV, the Firestick behind it, an Apple TV, a phone, a tablet, the laptop on the kitchen table. Sign in on every one of them if you want; the tier limits simultaneous playback, never the number of installs. Nothing is rented to you, no hardware appears on the bill, and no deposit is taken.

Smart TV
Samsung TV
LG TV
Fire TV Stick
Apple TV
Google TV
Android
iPhone & iPad
Windows
macOS
MAG box
Kodi / VLC
Chromecast, Roku, Nvidia Shield and Xbox work too, along with nearly anything else that lights up

Fire TV Stick

Where most orders end up · 6 steps

More orders name a Fire TV Stick than everything else put together. It is cheap, it fits any set with an HDMI socket, and underneath the interface it is running Android, which is why it accepts the widest choice of players. Every generation works. A 4K model carries the heavier channels with more headroom than a first-generation stick, though neither is what makes a picture stutter. Worth knowing before you start: none of your subscription lives on the stick. Break it, lose it or replace it and the same login works on whatever comes next.

1
Let the stick install from outside the store The switch sits in Settings, under My Fire TV, then Developer Options, worded as apps from unknown sources. Older sticks bury it. If Developer Options is nowhere to be seen, open About inside My Fire TV and press the device name seven times until it appears.
2
Fetch the exact player we named Either through the Amazon search or the sideload route in your message. Where a download code is needed, it is in there too and matched to your generation of stick. The builds differ, which is why no single code gets printed on a website.
3
Enter the login from the thread Most players want a server address, a username and a password. A few want one playlist link instead. Whichever yours takes is in the same message, and it is worth copying across rather than reading it off a phone held at arm length.
4
Let the first sync finish The opening launch pulls the full channel list and about a week of guide data. Give it a minute or two and leave it be. Force-closing it half way is what leaves a guide blank afterwards.
5
Cut the list down before your first evening Ten minutes marking favourites turns tens of thousands of names into a television service. Skip it and the list stays a wall of text. Nearly every complaint about an unusable channel list traces back to those ten minutes never being spent.
6
Count your screens if a second set is coming The stick is not the limit. Streams playing at one time are. Put the app on everything you own if you like; it is a second person pressing play on a one-screen plan that gets somebody locked out.

Samsung, LG and other smart televisions

Nothing plugged in · 4 steps

A Samsung, LG, Sony, Philips, Hisense or TCL set built from roughly 2016 onwards will usually run this on its own with nothing in the back of it. Tizen runs on Samsung, webOS on LG, and nearly every other manufacturer has settled on Android TV or Google TV — the same Android experience some households still plug a separate box in to get. One warning worth giving up front: two or three of the panel-native players charge a small one-off unlock fee of their own. That money goes to the app developer and has nothing to do with what you paid here. Say so on the thread and a free alternative for your model comes back instead.

1
Open the store the television already has Samsung calls it Apps, LG calls it the Content Store, and Android TV or Google TV sets use the Play Store. It is on the home screen, behind the remote you already own.
2
Install the one player named for your panel Choice is narrower here than on Android, because Samsung and LG only permit what has been approved for that model. That is precisely why the recommendation is tied to the set you told us about rather than published as a list.
3
Register the device key if it asks for one A few of the panel-native players open on a device key or MAC address and will not load anything until it has been registered. Send the key down the thread, your playlist is tied to it, and the step never repeats.
4
Sign in, then deal with the picture settings Enter the credentials or let the registered playlist fill itself, and wait for the guide to finish before you start browsing. While you are in the menus, turn motion smoothing and the eco picture mode down. Both make live sport look smeared, and both are the television doing it rather than the stream.

Apple TV

Cleanest result · 4 steps

Apple TV is sealed shut, and that cuts both ways. Nothing can be sideloaded, so you get whatever the App Store carries — but what it carries is stable, the interface is the best on this page by a distance, and the hardware never labours over a heavy 4K stream. Some of the players ask a small one-off App Store price. That is Apple collecting on the developer behalf, not a second charge from this desk.

1
Get the named player from the box App Store Whichever one your message specified. The current 4K unit and the older HD boxes are both supported, so an Apple TV sitting unused in a back room is still worth wiring up.
2
Type the link with your phone, not the remote Choose to add a playlist or provider in the app, then use the Apple TV remote inside your iPhone Control Centre to enter it. The on-screen keyboard is where mistyped links come from.
3
Switch the guide on, then test three channels Some players treat the guide as its own source you enable in settings, so a full channel list beside an empty guide points straight there. Then open three: one live, one from the on-demand shelf, one from whichever country group you bought this for. Half a minute apiece and you are finished.
4
Keep the message, because the box will not Delete the app and the credentials go with it. Reinstalling means pasting the link again, so leave the conversation where you can find it rather than clearing the chat the moment everything works.

Android boxes, Android TV, phones and tablets

Fewest walls · 5 steps

This is the platform with the fewest walls around it. Dedicated TV boxes, Nvidia Shield, Google TV units, Chromecast with Google TV, handsets and tablets all sit here, and anything on Android 7 or newer will run it. Several players would work rather than only one, so the app named in your message is not the sole option — it is the one whose guide and favourites behave properly on the hardware you described.

1
Take the Play Store route where there is one Most of what gets recommended is listed there, so it is an ordinary install. Where it is not, your message carries a direct link and names the single permission to switch on beforehand.
2
Use whichever login format types faster Android players generally accept either the three-part login or the single playlist link. What you end up watching is identical, so pick whichever hurts less on the remote in your hand.
3
Give it a guide source if it asks for one Most Android players fetch the guide themselves. If yours wants a separate address, that address is sitting in the same message as your credentials.
4
Solve the typing problem first, not halfway through A basic box remote makes entering a server address genuinely miserable. Pair a phone remote app, an air mouse or any spare USB keyboard before you begin rather than after you are already irritated.
5
Cap it to wifi if the phone plan is metered Streaming over mobile works perfectly well, and 4K will empty an allowance at speed. Nearly every player carries a wifi-only toggle. Turn it on now, while you still remember the setting exists.

iPhone and iPad

Fastest · 3 steps

An iPhone or iPad is the quickest setup here, and it doubles as the second screen most households end up using without ever planning to: the tablet on the kitchen counter, the phone on a late train. Anything running a reasonably current iOS or iPadOS manages it without complaint, and it is the easiest way to prove the thing you just paid for is live before you go anywhere near the television.

1
Install the named player from the App Store Free to install, and there is nothing waiting to be unlocked inside it afterwards.
2
Paste the link, never retype it Copy it out of the chat and drop it straight in. Mistyped characters account for more failed first attempts than every other cause on this page put together, and a phone is the one device where you never have to type at all.
3
Answer the local network prompt honestly iOS asks so the app can find an AirPlay or Chromecast target. Decline it and playback on the device itself is unaffected. Casting to a television does work, but a player installed on the television always looks better than a re-encoded stream thrown across the room.

Mac and Windows PC

Proof it is live · 4 steps

A laptop is the fastest way to confirm that what you just paid for is actually running, since no install is needed at all when a media player is already on the machine. It is also the cleanest way to cut a problem in half: a stream that is smooth on the laptop and broken on the television has already told you the fault is somewhere in the building rather than on the server.

1
Prove it in VLC before anything else Paste the link into VLC under Media, Open Network Stream. It puts a picture on screen inside a minute and settles the only question worth asking straight after paying. Kodi is the alternative when you want a real guide instead of a list of names.
2
Install the desktop build if you intend to stay there Several of the players ship Windows and macOS versions with the guide, the favourites list and catch-up all present. Your message names the one that suits the machine you described.
3
Plug in before you diagnose anything A laptop sitting three rooms from the router proves nothing. Wire it up for five minutes, then weigh the two readings honestly before blaming either end of the connection.
4
Remember the laptop counts as a screen A stream on a computer occupies one of the simultaneous slots your payment bought, exactly as a television does. On a single-screen plan, testing on the laptop while somebody is watching upstairs locks one of you out.

MAG boxes and portal set-top devices

Bound to the box · 5 steps

MAG boxes and the set-top devices that behave like them work backwards from everything else here. Nothing is installed and no credentials are typed. Identification happens by MAC address, and the binding is done at this end rather than by you. It takes a few minutes longer to set up and then asks for no attention at all, which is why people who buy one for a parent tend to stay with it for years.

1
Read the MAC address off the box It is on the sticker underneath and also under System Settings, then System Information. Six pairs of characters split by colons.
2
Send it down the same thread The subscription gets tied to that address and a confirmation comes back, usually inside a few minutes. Nothing loads on the box until this is finished, so it belongs at the start rather than the end.
3
Enter the portal name and address character for character Settings, then System Settings, then Servers, then Portals. One wrong character produces an empty screen and no error message worth reading, so copy rather than retype wherever the box allows it.
4
Restart it properly From the menu, not by pulling the power and not by tapping standby. The channel list and the guide build on the way back up, and that is the moment you know it took.
5
Know the catch, and what it should cost One MAC address, one box. Replace the box and the new address has to be bound again — a single message, and free. Nobody should charge you to move a subscription you have already paid for. It is also what makes a MAG box a poor travelling companion.

Whatever player you already trust will take these credentials

IBO Player Smart IPTV Xtream Codes M3U · EPG TiviMate IPTV Smarters Pro Kodi VLC Perfect Player GSE Smart IPTV Televizo OTT Navigator + plus nearly every other player

Bandwidth, wifi, and the fix nobody wants to hear

The network causes more complaints than every device above put together, and it is the least welcome half of the answer, because the remedy is occasionally furniture rather than a setting. Numbers first, then the part people argue with.

What one stream asks for

Picture quality Bandwidth per stream Where it applies
Standard definition 5 Mbps Older feeds, background viewing and anything watched on a phone away from wifi.
HD 720p and 1080p 15 Mbps Where most of the live list sits. This is the figure to plan a household around.
4K Ultra HD 25 Mbps or more The 4K group and the Ultra HD shelf on demand. Fast motion wants the top of that range.
Every extra screen at once Add 10 Mbps Stacks on top of the figures above, once per simultaneous stream, whatever quality it runs at.

Add them up for your own house instead of reading the figure off the broadband bill. Three screens, one of them in 4K and two in HD, needs about 55 Mbps arriving in practice, on top of everything already using the line. Nearly every package sold across these six markets clears that on paper. Whether it survives the trip to the television is a different question, and the one that decides your evening.

The only reading that counts is the one at the set

Test from the device that will do the watching, in the spot where it will do it. A phone held beside the router is a test of the router. The two figures are frequently nothing like each other, and only the second one is real: a 500 Mbps line that arrives in a back bedroom as 12 Mbps is, for viewing purposes, a 12 Mbps line. If the reading comes back under 15, stop here and fix that, because nothing further down this page compensates for it.

A cable costs less than a faster package

Running an ethernet cable from the router to the streaming device does more for a picture than any broadband upgrade, and it costs a few dollars once. Wifi is shared radio. It thins with distance, it is absorbed by walls and floors, it drops away when other devices in the house wake up, and in a terrace or a block of flats it is elbowing every router within range for the same channel. The evening slowdown is not superstition. It is arithmetic.

Where a cable genuinely cannot be run, two substitutes work. Powerline adapters push the network through the mains wiring and do well inside a single dwelling. The other option is a mesh node standing beside the television itself. Both beat a router two floors away, and both cost less than a year of the picture you would otherwise put up with.

Staying wireless regardless: sit on 5 GHz for anything sharing a room with the router, get the router out of the cupboard somebody hid it in, and be sceptical of extenders, which repeat a signal by halving the bandwidth. Those three between them account for a large share of everything that arrives at this desk.

Nine checks when the picture will not settle

In this order. It is sequenced so the free and likely fixes come first and so each one rules something out, which matters because the answer is almost always elimination rather than any single clever step.

1
Leave the channel and open it again. It rebuilds the stream from nothing. Too obvious to be worth writing down, except that it clears a large share of one-off freezes on its own and costs you four seconds.
2
Try three channels from three different groups. This is the fork in the road. One channel misbehaving while the others run clean is a feed at our end, so report it rather than pulling your house apart. All three stuttering together means everything below applies to you.
3
Pause whatever else is pulling on the line. A game update, a cloud backup that chose this moment, a second 4K stream in another room. Stop them, then open the channel again. A picture that recovers has just told you the true capacity of your line rather than the number printed on the bill.
4
Power the device off, then the router. Device first, properly off rather than standby. Router second, unplugged for half a minute. That clears memory pressure on a small stick and a stale route on the router, which between them account for most pictures that worked perfectly well a fortnight ago.
5
Speed test from the device itself. Standing where it lives, not from a phone by the router. Under 15 Mbps at the television and you have your answer, because no setting inside any player compensates for bandwidth that is not arriving.
6
Borrow a cable for five minutes. Or carry the device to the router and plug in there. Clean when wired and broken when wireless is a complete diagnosis on its own. Powerline or a mesh node then makes the answer permanent.
7
Raise the buffer inside the player. Most players expose a buffer or cache figure. Increasing it delays the start by a second or two and gives the stream a reserve to spend during a dip. On a marginal line that is a genuine improvement, not a placebo.
8
Take the HD copy instead of the 4K one. When a 4K feed refuses to hold, its HD twin will. A steady HD picture beats a stuttering Ultra HD one every night of the week, and you can move back up once the line improves.
9
Send what you found, with the order reference. Which device, one channel or the whole list, the reading taken at the television, and what happened when you wired it. With the reference attached, the desk starts at the cause rather than walking you back through steps you finished an hour ago.

Said plainly, because it is easier to say before your money moves than after: nobody can push a clean picture down a line that cannot carry one. If the television is genuinely seeing less than 15 Mbps, sort that out before paying anyone for television over the internet, this desk included. It is the same reasoning that leaves the uncomfortable parts on the pricing page instead of burying them where nobody looks.

Activation and setup questions

What ordering actually involves

Three exchanges in a chat window. That is the whole process.

Nobody visits, nothing is signed, and no long number of yours gets typed into a form on this website. You tell the desk what you need, settle it on a rail of your choosing, and the credentials come back down the same thread you started in.

Stage 1
Name your screen count
Whether one room is watching or three
Stage 2
Settle it however suits
Cards, PayPal, the phone wallets, or crypto
Stage 3
Credentials come back
Roughly five minutes behind the cleared payment
Watching the same evening you order Your card number never rests with us
Pick a plan Ask something first
Staffed by humans · every hour of every day

Interrogate us before you spend a penny

Nothing about this is meant to be a leap of faith. Open a chat and put the awkward questions first: what exactly the plan carries, which rails we settle on, how long the wait is once the money clears, and what recourse you have on the day something breaks. Whichever of these two apps is already installed will do.

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Whenever you are ready to settle it

Here is exactly how the money moves

Choose a tier, hand it over on a rail that leaves you a record, and read your login in the chat a few minutes afterwards. Cards, PayPal, Apple Pay, Google Pay, crypto — and the second it clears, nothing belonging to you is retained.

  • The figure is on the page before anything is asked of you
  • One charge a year, never lifted automatically
  • Cards, PayPal, Apple Pay, Google Pay or crypto
  • Credentials land minutes behind the cleared funds
  • 28,000+ live channels, 300,000+ on demand
  • Live sport and title fights carry no surcharge
  • Up to 4K on Firestick, Smart TV, Apple TV and phones
  • A named human to chase the day something stops
Open the plans — from $69/year Ordering from somewhere else →

≈ $5.75/mo · charged once · it simply lapses unless you decide otherwise

More on the same subject

What it costs, once

A year of one screen is $69, taken as a single payment — roughly $5.75 a month, with nothing kept on file afterwards.

See the plans →

What the money buys

Everything the payment unlocks: 28,000+ live channels, the on-demand shelf, and how catch-up behaves in practice.

See the channel list →

The long answer list

Twenty-nine questions on paying, activation, refunds, renewal and devices, grouped so you can skim to yours.

Read the FAQ →

Reach a person

Two chat apps and an inbox, and the details to include so the first reply is the one that fixes it.

Message support →

When it cannot be fixed

What qualifies for money back, what does not, and how to ask without a fight over the wording.

Read the refund terms →

Before you pay anyone

The payment requests that should stop you, and how to check a seller you have never dealt with before.

See the checks →
Where a single annual charge lands you
0
Channels carried
0
Films and box sets
0
Subscribers who paid
0
Uptime, measured